Working Together

As Coaches and Facilitators we undertake to: 

• Commit to supporting you during coaching, training or supervision sessions in moving towards achieving your goals
• Respond to your needs
• Actively listen and help you explore your ideas
• Ask questions to get you to explore issues more deeply
• Support and also challenge you
• Relate to you with respect, dignity, integrity and compassion
• Manage the coaching / training assignment in a professional manner
• Keep our contract of confidentiality as agreed together
• Help you establish what help you want/need and how you might access it
• Avoid jumping to conclusions or being judgmental
• Help you explore options and the advantages/disadvantages of different courses of action
• Encourage you to reflect on specific experiences in order to learn from them
• Encourage you to set learning objectives
• Help you identify, plan and prioritise how to meet your development needs
• Provide you with constructive feedback as and when appropriate
• Work in accordance Coaching Code of Ethics and Good Practice
• Keep you data secure and in accordance with our data privacy guidelines 

You as the Client undertake to: 

• Take personal responsibility for your emotions and behaviours resulting from the coaching or training process  
• Take personal responsibility for the choices and decisions you make as a result of the coaching or training process 
• Be honest and open and committed to your coaching or training
• Keep all appointments, attend all sessions unless the coach/trainer is advised with at least 48 hours notice. 
• With respect to training 100% attendance is required. There isa possibility of catching up on missed session, you must speak to your trainers to confirm if this is possible in your case. 
• Agree to respond in writing to any request from your coach/trainer that supports the process 
• Provide your coach/trainer with your agreed areas of focus be proactively engage in the coaching/training process
• Commit to raising the matter(s) with us if, at any time, you feel that our behaviour or actions are unhelpful/ inappropriate 
• Commit to raising with us, any concerns, difficulties, emerging needs that arise as part of the training you are a member of.

We both agree to : 

• Respect each other’s time and other responsibilities and ensure that we do not impose beyond what is reasonable. In particular, we commit to the agreed time for each training/coaching session and engage in any reasonable amount of e-mail or telephone contact in between sessions 
• Aim to be open and truthful with one another about the coaching/training relationship itself  
• Share responsibility for the smooth ‘winding down’ of the relationship when its purpose has been achieved and avoid creating dependency